Support

Technical support for Traffic Dictator.

Contact support

Please send support queries to:

Include relevant information about the problem, such as a network topology diagram, configurations, and logs. Also send current and historic show tech and topology snapshots.

Traffic Dictator container name

Collect current show tech

Run this command from the Traffic Dictator CLI.

show tech-support | gzip > /usr/local/td/show-tech-$HOSTNAME-$(date +%m_%d.%H%M).gz

Copy diagnostic files from a container

Replace the file name with your own value.

sudo docker cp <TD container>:/usr/local/td/show-tech-TD1-06_05.1135.gz show-tech-TD1-06_05.1135.gz

Copy logs and historic diagnostics

Run these commands to collect logs and the historic diagnostics from the container.

sudo docker exec <TD container> sh -c 'tar cvf /tmp/TD_logs.tar /var/log/traffic_dictator.log*' && sudo docker exec <TD container> tar -C /tmp -cf - TD_logs.tar | tar -xf -

sudo docker exec <TD container> sh -c 'tar cvf /tmp/historic_show_tech.tar /usr/local/td/tech-support' && sudo docker exec <TD container> tar -C /tmp -cf - historic_show_tech.tar | tar -xf -

sudo docker exec <TD container> sh -c 'tar cvf /tmp/historic_topologies.tar /usr/local/td/topology-snapshots' && sudo docker exec <TD container> tar -C /tmp -cf - historic_topologies.tar | tar -xf -